Refund policy

Returns
Our policy takes 15 days. If 15 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Various types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary items, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we need a receipt or proof of purchase.

Do not send your purchase to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item that is not in its original condition, is damaged or parts are missing for reasons not due to our error
Any item that is returned more than 15 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, the refund will be processed and a credit will be automatically applied to your credit card or original payment method, within a set number of days.

Late or missing refunds (if applicable)
If you haven't received a refund yet, please check your bank account again first.
Then contact your credit card company, it may take some time before your refund is officially posted.
Contact your bank. There is often a processing time before a refund is posted.
If you have done all this and you still have not received your refund, please contact us at tienda@eldom.es.

Sale items (if applicable)
Only regular items can be refunded, unfortunately promotional items cannot be returned.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to tienda@eldom.es and send your item to: ptda Monte Molar 23 Altea Alicante ES 03590.

Presents
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item was not marked as a gift when it was purchased, or the gift giver had the order sent themselves to give to you later, we will issue a refund to the donor and he or she will find out about your return.

Shipping
To return the product, send your product to: ptda Monte Molar 23 Altea Alicante ES 03590

You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over € 50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

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