Shipping policy

SHIPPING POLICY:
Peninsula, Portugal and the Balearic Islands
• SHIPPING
They are served through Express Mail
• DELIVERY TIMES
The average term is from 24h to 48h for products in stock (you can track the order at any time) *
• DELIVERIES
From Monday to Friday (NO deliveries are made on Saturdays, Sundays, national, regional or local holidays)
• AMOUNT:
€ 4 for orders under € 25
FREE for orders over € 25
Other destinations:
Consult for each selected product or products.
RETURN POLICY:
At tianDe.tienDa we are responsible for our products and we will gladly accept returns under the following conditions.
Before returning any product to the company for any reason, the customer must contact the company and request a return authorization number or RMA. All products will be returned at the risk of the customer who must pay the return costs, they must not be damaged and must be in their original packaging. The customer is responsible for returning the products to the company and for keeping proof of said return.
The company has a 14-day return policy. For the return to be accepted, our company must receive the products within 21 days of the dispatch date.
Any product that is not in the catalog cannot be returned. Any antistatic product or component sensitive to humidity, supplied in sealed packaging, cannot be returned if the “easy-open” packaging in which it was sent has been opened, tampered with or damaged.
• After receiving the return authorization number, the customer must return the products according to the instructions received, clearly indicating on the outside of the package the return authorization number or RMA, the Customer Account number and the order number.
• Any product that is returned after 14 days as "junk" or "mistakenly ordered" may be accepted at the company's discretion, but may be subject to the payment of the higher amount between a restocking fee of 20% of the value. invoiced and € 5.00.

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